In order to receive support from EHR Live you must either have a support contract or plan to pay for support. The OpenEMR source code is free to download and the software package is sold at a minimal price. Charging for support and hosting is how we make a living and continue to enhance the software. Seeing as how practices who implement OpenEMR save thousands of dollars in software licensing fee's; paying for support from us only seems fair. If you support the project, have found value, and/or saved money by using OpenEMR then help support the future of OpenEMR by paying for support from us instead of your local IT guru who wouldn't have a full understanding of the software like we do.

In order to streamline support requests and better serve you, we utilize a support ticketing system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. To gain access to the support ticketing system you must have an account and have purchased pre-paid support hours or a support contract.

Sincerely,

EHR Live Support Team